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3.12 Players that register and are connected from same IP address may have their accounts closed, winnings withheld and initial deposits refunded if Smart Live's security team suspects or identifies any possibility of fraudulent activities with those accounts.
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- Smart Live Casino cooperates with different software developers that make us say about a variety of games proposed. The total amount is more than 350 games but the main focus is on video slots, 3D slots, casino table games and many more. To sum up we must say that, unfortunately, the casino was closed back in 2016.
Ruling
Found for the Casino - Smart Live casino provided evidence that extended beyond the shared IP address that linked several accounts. Whether this player has been playing as part of a syndicate or operating multiple accounts, both these activities are prohibited by all online betting services.
Read our Smart Live Casino Review.
Player's Complaint
Hello the pogg,
I have been betting at SmartLive casino under nickname [EDIT]. So I will start. I made deposit of 5000 euro via neteller and 2000 euro via skrill during my time there. I was betting there quite lot and made around 14 000 euro balance. After that I wanted to withdraw of course I sent them all documents they proceed with first payments of about 2900 euro and after that they closed my account and accused me that my account has been linked to another accounts via IP. That is ridiculous because lot of people can use same IP at some different time I was also betting from public wifi-s. And they havent got anything against same IP address in t&c. I didn't take any bonus. But after my account has been closed they add it to their t&c about that they can close account when someone has same IP but this rule 3.12 haven't been there when I was playing. I got also proof of that photo from day when my account has been closed. Also after that they return all my deposits but refuse to pay my winnings. I was writing with them via email but they said that this is their final decision. I didn't have there any other account only this one. Please can you help me? I thought that there is nothing what can be done and now I found your page. Or can you give me some advice there?
Kind Regards
2 Responses
Hi hlavacekondrej - welcome to ThePOGG.com!
I'm afraid it's highly unlikely that I'm going to be able to help you with this issue. In the first instance Smart Live have - until this point - refused to discuss player complaints with us. I'll approach them but I don't imagine that this will have changed.
Secondly - and this is significant - if you have been playing from IP addresses that are associated with other accounts I would not support your claim. While I understand that IP addresses can be shared is specific communal use circumstances, due to the high levels of fraud in the online gaming sector I will not support any claims where accounts are linked by something as significant as IP address. Bluntly put, sharing an IP address with other players is a guaranteed way to get your account closed and winnings seized at any online casino and the best advice I can give you is never to access your account from any communal connection.
Having looked through the Smart Live terms and conditions their RNG casino is licensed in Malta. You can find contact details for their regulator here - http://thepogg.com/regulator/lotteries-and-gaming-authority/. If you were playing with their Live Casino, their regulator is the UKGC in which case to register a complaint you would have to go through IBAS. If that's the case let me know and I'll look out details for you.
Thanks,
ThePOGG
Smart Live casino have provide substantial evidence that extends beyond a shared IP address and strongly suggests an association between this player’s account with several other accounts. Whether this is through operation of multiple accounts or players working as part of a syndicate, this is clearly prohibited at all online casinos. As such this complaint will be closed as ‘Found for the Casino’.
ThePOGG
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Smart live gaming casino offers its players an opportunity to play various online slots and casino games in a live mode. Along with that, it offers 3D slots and the newest trends in online gambling.
Smart Live proposes a really incredible amount of various live games that create an effect of a real presence in a gaming hall. This effect really attracts thousands of new players on a monthly basis. This online casino is regulated by the United Kingdom Gambling Commission which adds some credibility to the users. Another licensing side is the Malta Gaming Authority. These are some of the strictest commissions without any doubts.
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Smart Live Casino Payment Nuances
The platform accepts most popular currencies like USD, EUR, GBP. Moreover, the online casino is localized in 4 different languages that make user-experience pretty comfortable and easy. When it comes to the withdrawal process, the payment can be sent to your card or directly to a bank account within the nearest 24 hours after your official inquiry.
Smart Live Casino Closed Monday
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When it comes to customer support, this online gaming platform proposes exceptional user-friendliness along with a customer-centric approach. It really wins a customer’s heart and mind. The support service works for you 24/7 and can be accessed through various resources like live chat, phone or e-mail. Also, the company provides its services in various languages which is good for foreigners and those who don’t speak English.
Variety of games
Smart Live Casino cooperates with different software developers that make us say about a variety of games proposed. The total amount is more than 350 games but the main focus is on video slots, 3D slots, casino table games and many more. To sum up we must say that, unfortunately, the casino was closed back in 2016.
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